Support and sales terms

Effective: 2026-10-09
Updated: 2026-10-09

Moji Atsume support
Practice and collect Hiragana, Katakana, numbers, English letters and shapes, then create pictures with Sticky Art. Your saved letters and artwork appear in your device's gallery and home-screen widgets.

Contact
Choose Feedback in App Settings, or email contact@nexus-inc.net. When set up for a child, settings, purchases and feedback are behind a parental gate: press and hold the correct answer to the calculation. Switching to adult use requires this confirmation once; afterward, these screens open directly. Tell us the App version, device type and what happened. Do not send a child's name, school, photos or other information unnecessary for support.

Purchased content is unavailable
While online, use the same Apple or Google account used for purchase and try Restore purchases on the affected purchase screen. See the purchase screen for the content included in your purchase. Optional support purchases help support the App’s development and operation. Purchased packs are available through the store and account used to buy them. Contact us if the issue continues.

Refunds
For Apple App Store purchases, request a refund at https://reportaproblem.apple.com/. For Google Play, use its purchase history or help. Store policies and applicable law govern approval.

Storage and privacy
Letters, photos and artwork are stored on your device. Deleting the App or clearing its data removes artwork, so share or save any images you need first. Manage photo-library and backup copies with their respective services. See the Privacy Policy for purchase, diagnostic and support information.

Sales terms and operator details
Seller: Nexus Inc.
Address: 39-10 Motoyoyogi-cho, Shibuya-ku, Tokyo 151-0062, Japan
Email: contact@nexus-inc.net
We disclose our representative's name and telephone number without delay by email upon a request to the contact address above.
Prices: each purchase screen and the store confirmation show the price including applicable taxes.
Other costs: you pay device and network costs.
Payment: the store charges your registered payment method under its conditions.
Delivery: features become available after purchase confirmation; pending transactions or connection problems may cause delays.
Returns: we do not accept convenience returns or exchanges of digital content. Refunds and revocations follow the purchasing store's procedures and applicable law, without limiting statutory rights. Contact us about unavailable features or defects.
Purchase types: packs are one-time purchases; support purchases are optional and charged each time.

Operator: Nexus Inc.